Privacy Policy

Last updated: 29 October 2025

Infinity Bars Limited (“Infinity Southend”, “we”, “us”, “our”) operates the website www.infinitysouthend.co.uk and is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us online or in-venue.

1. Who we are

Infinity Bars Limited

Trading address: Heroes Sports Bar, 14–16 Southchurch Road, Southend-on-Sea, Essex SS1 2NE

Company No. 16392646 (Registered in England and Wales)

Email: info@infinitysouthend.co.uk

Telephone: 07449 542210

We are the data controller for personal information collected via our website, online forms, or venue activities.

2. What information we collect

We may collect and process:

Contact details (name, email address, phone number)

Booking or enquiry information (e.g. group size, date, preferences)

Competition or event entries (e.g. Infinity’s Got Talent sign-ups)

Job applications (CV or employment history)

Technical data (IP address, browser type, device information)

We do not intentionally collect special category or children’s data without consent.

3. How we use your data

We use your information to:

Manage event, table, or private-hire bookings

Respond to enquiries and provide customer support

Send booking confirmations or service updates

Process job applications or performer registrations

Comply with licensing and safety requirements

Improve our website and customer experience

We rely on the following lawful bases: performance of a contract, legitimate interests, and consent (for optional marketing).

4. Marketing

If you choose to subscribe to marketing or promotional updates, we may send occasional emails or WhatsApp messages about upcoming events, offers, or news.

You can withdraw consent anytime by emailing info@infinitysouthend.co.uk or using the unsubscribe link in any message.

5. Data sharing

We do not sell or rent your data.

We may share limited information with:

Payment or booking platforms (e.g. Clover POS, ConnectTeam forms, Microsoft Forms)

IT service providers hosting our systems

Licensing or enforcement authorities if legally required

All processors handle data under contract and in compliance with UK data protection law.

6. Data retention

We keep your personal data only as long as necessary for the purposes collected – usually up to 12 months after your last interaction, or longer if legally required (e.g. incident records). After this, data is securely deleted.

7. Security

We implement appropriate technical and organisational measures to protect data against loss, misuse, or unauthorised access. Access to customer information is restricted to authorised staff only.

8. Your rights

Under the UK GDPR you have the right to:

Access your data

Request correction or deletion

Object to processing or withdraw consent

Request data portability

To exercise any right, contact info@infinitysouthend.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

Our website may use cookies for basic functionality and analytics.

You can adjust your browser settings to refuse cookies or delete them at any time.

10. Updates

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with a revised update date.

Infinity Bars Limited (t/a Infinity Southend)

info@infinitysouthend.co.uk  |  07449 542210